While we understand that illness and family emergencies do arise, prompt and regular attendance to scheduled therapy visits is critical in order to get the best results for your child.
Notice of cancellation is required at least 24 hours in advance of scheduled appointment by notifying your therapist directly and calling the office at (410) 970-2400 in order to avoid a cancellation fee.
Less than 24 hour notice or a no show will result in automatic billing of cancellation fees as follows:
$75 fee per office visit.
$100 fee per off-site visit (Example: Hippotherapy, Aquatic therapy, group therapy).
If URS cancels appointments for any reason, every effort will be made to reschedule and the cancellation fee will not apply.
URS will strive to notify all personnel and clients of closure decisions at least 2 hours prior to scheduled appointment. Most off-site facilities follow school closures within the county it is located, but URS will notify scheduled patients directly if there is a weather related cancellation taking place.